Privacy Policy

1. Information we collect

We collect information you provide directly when you browse our site, create an account, request a quote, place an order, upload artwork, join programs we offer, or contact us. This may include:

• Name and business or organization name
• Email address and phone number
• Shipping and billing information
• Order details, product selections, preferences, and payment-related information
• Artwork, design files, proofs, and related project materials you upload or send
• Communications with us, including emails, messages, and support requests
• Account credentials and related profile information when you register or sign in

We may also collect certain technical information automatically when you use our website, such as device and browser type, approximate location derived from IP address, pages viewed, referring URLs, and similar usage data needed to operate and secure the site.

2. How we use information

We use the information we collect to:

• Process, fulfill, and deliver orders
• Provide quotes, proofs, and project support
• Communicate with you about orders, accounts, and service updates
• Provide customer support and respond to inquiries
• Improve our products, services, and website experience
• Operate, maintain, secure, and troubleshoot our website and related systems
• Comply with legal obligations and enforce our terms
• Send transactional or promotional communications where permitted, including SMS where you have opted in

3. SMS communications

If you provide a phone number and consent to receive text messages from Printing Legend, we may send SMS messages related to your orders, quotes, account activity, customer support, or other communications you have agreed to receive.

• You may opt out of SMS at any time by replying STOP.
• You may reply HELP for assistance.
• Message frequency may vary.
• Message and data rates may apply.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

SMS consent is not shared with third parties or affiliates for marketing purposes. Consent to receive text messages is not a condition of purchasing goods or services from us.

4. Service providers and sharing

We do not sell your personal information. We may share information with trusted service providers that help us operate our business, only as reasonably necessary to:

• Process payments and prevent fraud
• Process and fulfill orders and print production
• Ship products and provide delivery tracking
• Host and maintain our website, databases, and related infrastructure
• Provide email, SMS, and other customer communications tools
• Provide analytics, security, and customer support tools

These providers are authorized to use personal information only to perform services on our behalf and are expected to protect it appropriately. We may also disclose information if required by law, legal process, or to protect the rights, safety, or property of Printing Legend, our customers, or others.

5. Cookies and site analytics

Our website uses cookies, local storage, and similar technologies to keep you signed in, remember preferences (such as cart and shipping selections), measure site performance, and understand how visitors use our pages. We use first-party analytics events to improve the storefront experience. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

6. Data security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Payment card details are processed by our payment providers and are not stored on our servers for ongoing card processing.

7. Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information we hold about you, or to opt out of certain communications. To exercise these rights, contact us using the information below. We may need to verify your request before responding. You may also unsubscribe from marketing emails using the link in those messages, and you may opt out of SMS as described above.

8. Children’s privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. Continued use of our website or services after changes become effective constitutes acceptance of the updated policy where permitted by law.

10. Contact us

If you have questions about this Privacy Policy, SMS communications, or our privacy practices, contact Printing Legend:

• Email: hello@printinglegend.com
• Website: Contact form